Privacy Policy

Last updated: October 7, 2025

This Privacy Policy explains how TheCloudX, Inc. dba “The Cloud X” (“TheCloudX,” “we,” “us,” or “our”) collects, uses, shares, and safeguards personal information on TheCloudX.co and any related pages where this policy appears (together, the “Services”). By using the Services, you agree to this Privacy Policy.

1) Scope

This policy applies to visitors, prospective customers, capacity partners, and individuals who join the Exchange waitlist or contact us. It covers information collected through our website, contact forms, partner application forms, Exchange waitlist forms, and direct communications such as email or phone.

2) Information we collect

Information you provide

• Lead forms for cost optimization. Full name, business email, company, region, current or estimated spend, urgency, contract term preference, and any notes you add.
• Partner application forms. Company name, work email, website, service categories, regions, certifications, typical lead time, and notes.
• Exchange waitlist. Full name, work email, company, role, primary need, spend band, target start, and notes.
• Communications. Content of emails, calls, or messages you send to us.

You may choose not to provide certain information. Some features will not work without required fields.

Information collected automatically

When you visit the Services we may collect usage data such as IP address, device and browser type, pages viewed, time on page, and referring URLs. We may use cookies or similar technologies to remember preferences and understand how visitors use the site.

Information from third parties

We may receive business contact details or lead information from referral sources or public business directories. If someone refers you to us, we may receive your name, business email, company, and project context.

3) How we use information

We use personal information to:

• Provide services. Run or assist with RFQs and RFPs, compare offers, negotiate terms, and coordinate introductions with capacity partners at your request.
• Operate the partner network. Qualify capacity partners, route opportunities, and track outcomes.
• Manage the Exchange waitlist. Send updates and, if you ask, match you with providers now.
• Improve the Services. Analyze site usage, troubleshoot, and enhance features.
• Communicate. Respond to inquiries, send confirmations, send service or policy notices, and send marketing messages where permitted. You can opt out of marketing at any time.
• Protect rights. Prevent fraud, enforce agreements, and comply with legal obligations.

4) Legal bases for processing

Where required, we rely on one or more of the following legal bases:

• Contract. Processing needed to provide services you request.
• Legitimate interests. Improving the Services, securing our systems, and growing a B2B referral network while respecting your rights.
• Consent. For certain marketing, cookies, or introductions you explicitly request.
• Legal obligation. Records, tax, and compliance requirements.

5) When we share information

We share personal information in these situations:

• At your request. When you ask us to introduce you to capacity partners or to run an RFQ, we share only the details needed to scope and price the opportunity.
• With capacity partners. For example, data center operators, GPU or compute providers, cloud platforms, and migration or FinOps firms that may meet your requirements.
• Service providers. Vendors that host our site, power forms, analytics, email, CRM, or workflow tools. They may access information only to provide services to us.
• Business transfers. In connection with a merger, acquisition, financing, or sale of all or part of our business.
• Legal. If we believe disclosure is required by law or necessary to protect rights or safety.

About “sale” or “sharing” of personal information

Under some privacy laws, sending your business contact details to a partner for a paid referral could be viewed as a “sale” or “sharing.” We only share business contact details and project context when you ask us to match you or when you apply as a partner. You can opt out of marketing and you may request that we stop sharing for marketing at any time. If your jurisdiction requires a “Do Not Sell or Share My Personal Information” link, contact us and we will honor the request.

6) Cookies and analytics

We may use cookies, local storage, and similar technologies to keep you logged in, remember preferences, and measure traffic. Browser settings may allow you to block or delete cookies. Blocking cookies can limit site features. If required by your jurisdiction, we will present a consent banner for optional cookies.

7) Data retention

We keep personal information for as long as needed to provide services, comply with law, resolve disputes, and maintain business records. We aim to minimize retention. We will delete or de-identify data when it is no longer needed.

8) Your privacy choices and rights

Your choices:

• Marketing. You can unsubscribe from marketing emails using the link in the message.
• Matching and referrals. Tell us if you no longer want your details shared with capacity partners.
• Cookies. Use browser settings to control cookies.

Your rights may include access, correction, deletion, restriction, portability, and objection. California residents may also request disclosures about categories collected, sources, purposes, and third parties. To exercise rights, contact us at the email below. We will verify your request and respond within the time required by law. Authorized agents may act on your behalf where permitted.

9) Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No online service can guarantee absolute security. Please use a strong password for any account and promptly let us know about suspected misuse.

10) International transfers

We are based in the United States. If you access the Services from outside the United States, your information may be transferred to and processed in the United States or other countries that may have different data protection laws than your country. We take steps to protect your information consistent with this policy.

11) Children’s privacy

The Services are for business users. We do not knowingly collect personal information from children under 16. If you believe a child provided information, contact us and we will delete it.

12) Third-party sites and services

The Services may link to third-party websites or tools. We are not responsible for their privacy practices or content. Review their policies before providing personal information.

13) Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date shows the latest revision. Material changes will be posted on this page.

14) Contact us

TheCloudX, Inc. dba “The Cloud X”
Email: alfred.francis@thecloudx.co
Phone: +1 631 312 8667

If you contact us, include your name, your relationship to TheCloudX, your request, and how we can reach you.

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